The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 4 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
TERMS AND CONDITIONS
1. The data we collect for Vintage aan de Linge:
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. You have given Etsy permission to pass it on to us.
Such as your name, e-mail address, postal address, payment details and the details of the product ordered by you. If you contact us directly (for example when you place a custom order) you can also choose to provide us with additional personal information.
2. Why we need your data and how we use it
We rely on a number of legal bases to collect, use and share your information, such as:
as necessary to provide our services, such as when we use your information to fulfill your order, to resolve disputes or to provide customer service;
as necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Exchange and Disclosure
The data of our customers is important to our company. We only share your personal information for very limited reasons and very specific situations, as follows:
Service Providers: We engage certain trusted third parties to perform certain functions and provide services to our shop, such as logistics providers. We will share your personal information with these third parties, but only to the extent necessary to provide these services.
Business Transfers: If we sell our business or merge, we may disclose your information as part of that transaction, but only to the extent permitted by law.
The government: Sometimes we have to pass on personal data to the government. This can first of all occur if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.
4. Data retention
We only keep your data for as long as is necessary to provide you with our services. By law, we must keep the data related to your order for 7 years.
5. Your rights
If you live in certain areas, including the EU, you have a number of rights with regard to your personal data. While some of these rights are general, some rights are in certain, limited cases. We describe those rights below:
Access. You may be entitled to access and receive a copy of the personal information we hold about you. You can contact us via the information below.
Change, limit, delete. You may also have the right to change, restrict our use of, or delete your personal information. If there are no exceptional circumstances (such as where we need to store data for legal reasons) we will usually delete your personal data upon request.
Objection. You can object to our processing of some of your data based on our legitimate interests and receive marketing communications after giving your explicit consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate reasons to continue to use that information or if required for legal reasons.
Complaints. If you live in the EU and would like to raise concerns about our use of your data, you have the right to do so with your local data protection authority.
6. Data for reviews & questions and answers
We love reviews. And our customers too. Because reviews help you find what you are looking for. When you write a review, you choose whether your personal information or your name is visible to other visitors. You can also use an alias.
How to contact us
Under EU data protection law, I, B.I. Renger, on behalf of Vintage aan de Linge, am the data controller of your personal data. If you have any questions or concerns, you can contact me at firstname.lastname@example.org.